Refund policy

 

Free One-Time Size Exchange

We offer one free size exchange for all regular-priced items.

Eligibility:

  • Item must be unworn, unwashed, unused, and in original condition

  • Tags and packaging must be intact

  • Exchange request must be made within 7 days of receiving your order

  • Exchange is limited to size only (same design, same colour)

How it works:

  1. Submit your exchange request through our support channel

  2. Return the item to us

  3. Once received and approved, we will ship your replacement at no additional cost
    (Subject to stock availability)

Store Credit Refund (Gift Card)

If you prefer not to exchange, you may request a full store credit refund.

Store Credit Details:

  • Issued as an Egovi Digital Gift Card

  • Gift card will be emailed directly to the customer

  • Valid for 90 days from the date of issue

  • Can be used on any Egovi product, including promotions and new arrivals

  • Store credit value is based on the amount paid for the item (excluding shipping fees)

Eligibility:

  • Request must be made within 7 days of receiving your order

  • Item must be returned in original condition (unworn, unwashed, with tags)

Important:

  • We do not offer cash refunds

  • Gift card value is non-transferable and non-refundable once issued

Items Not Eligible for Exchange or Store Credit

  • Items worn, washed, stained, or without original tags

  • Items purchased under Clearance / Final Sale (if you choose to have such category)

  • Free gifts or promotional items

Return Shipping

  • Customers are responsible for shipping the item back to Egovi

  • For size exchanges, Egovi will ship the replacement item back to you free of charge

Defective or Wrong Item Received

  • If you received a damaged or incorrect item, please contact us within 48 hours with photos, and we will replace it at no cost.

How to Request an Exchange or Store Credit

  1. Contact us via Instagram or Facebook DM or email at egovi.store@gmail.com

  2. Provide your order number, item name, and the issue

  3. Our team will guide you through the next steps

 

Unfortunately, we cannot accept any returns that do not meet above requirements.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage fees.)

Once the items are returned to our warehouse, you will receive your refund (item price  excluding original shipping cost).

Egovi will not be held liable for the loss of items, bags, and garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.

  1. Securely pack the item(s) in a box/parcel with a label printed "RETURN".
  2. Deliver the item(s) to the address below:
No 40, Jalan Putra Bistari 2/5H, 
47650, Putra Heights, Subang, Selangor.
Attn: Egovi

All issues relating to dissatisfaction on our customer’s orders will be reviewed by our team. If you are initiating a return, we try our best to reply to you as quickly as possible within 24 hours.

Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgement. For Physical Product Refunds, we will process through the same method you used to pay.